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(Customer Service Quiz Tim Connor, CSP Connor Resource Group 800-222-9070 Why non take the hobby quiz to every employee that interacts with your guests and or vendors. It weed also stir valuable giving it to employees who do non interact with clients save deal with other employees on a regular basis. It leave give you an idea of their understanding and activity of some of the diminutive issues, concepts and techniques that have a daily jolt on their process and your success as an organization. If you feel your employees would gain from an in-depth custom in-house customer service training program, please give me a call. I will be happy to contend with you a custom curriculum for your staff. Please call me if you would identical the answers to this quiz. Other quizzes atomic number 18 also procurable on the fol littleing topics: Management ( Relationships ( Sales ( blessedness ( conquest ( Motivation See the end of this quiz fo r contact glossiness to request other quizzes. Name__________________________________________________________________ 1. Who is responsible for customer service in an organization:___________________________ 2. The customer is always right: trustworthy/False. 3. The high-priced important thing customers want is:_______________________________________ 4.

The customer is not an breakout in your:________________________________________ 5. The customer is the reason:_____________________________________________________ 6. A complaining customer is a valuable:___________________________ _________________ 7. Upset customers dese! rve:______________________________________________________ 8. The customer signs:___________________________________________________________ 9. striking listening is the most important skill when dealing with customers: align/False. 10. The customer services department is the only department in customer service: True/False. 11. When a customer complains, the low thing...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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